Return Policy & Subscription Orders

100% Satisfaction Guarantee Ballsy proudly offers a money-back satisfaction guarantee on all of our personal care products: If for any reason you’re unhappy with your purchase within 30 days of your order, please contact us at help@ballsybrand.com for a full refund minus the cost of shipping. It’s our ultimate goal to make sure our customers love their Ballsy products.

Boxers Return & Size Exchange Policy Boxers must be 100% unused in order to return or exchange them and be complete with tags and in the plastic bag they arrived in for obvious reasons.

Subscription Orders Cancelation & Refund Policy

Ballscriptions can be canceled at any point by logging into your account or simply emailing help@ballsybrand.com. If you’re having a hard time logging into your account, please make sure to read this article for help.  

Our 30 Day Money Back guarantee also applies to your first subscription order or the first time you’ve tried a product. We want you to be happy with every product you buy from Ballsy, so please let us know if we can be of help.

Notifications on upcoming Ballscription shipments

Three days before your subscription ships, we will send you an email notification allowing you to make any changes, additions, or cancellations to your order. If you need to make any changes to your upcoming order please do so at this time. 

Refunds on subsequent subscription orders Please note that we do send an upcoming shipment email 3 days before your next order ships. If you do not make the changes you require to the upcoming order, including canceling it and your order is shipped, we can no longer offer a full refund unless you receive a product that is damaged, which we will gladly replace. Instead, we can offer a 50% refund of your order. This helps us cover the cost of shipping and fulfillment charges we incur. Please feel free to contact help@ballsybrand.com with any questions.

Managing Your Subscription

To manage your subscription simply click the Account link the menu. If this is your first time logging into your account you will need to click Create Account. From there simply use the email address you used when making your purchase.  Once you have your account setup, use your email address and password to login. From this page you can cancel your or change the frequency of your subscription at any time. If you have any questions email us at help@ballsybrand.com